Job Description
Designation: Executive/Sr. Executive/Asst. Manager/Manager
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nRoles and Responsibility:
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Engage IFAs on regular basis over the phone to assist them on the query they raised.n
Coordinate with internal team members to resolve IFAs queries.n
Increase usage of platform by engaging IFAs on frequent basis.n
Update IFAs on current features / recent changes in the program.n
Engage IFAs regularly over the phone.n
Ensure high level quality service.n
Ensure IFA renew services within specific time.n

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nKPIs:
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Platform Usage / Query Handling / Renewalsn

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nRequisite Experience:
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Ideally 1 to 2 years of work experience as Relationship Managern

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nQualifications Required
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B.Comn
BMS/MBA Financen

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nPersonal Traits:
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Positive Communication Skills, Soft Spoken, valuable with telephonic conversation.n
Personal Finance Domain knowledgen
Confident, Target Oriented, Enthusiasticn
Persuasive, approachable, professional, organised in work.n

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📌 Customer Support Executive Jodhpur (India)
🏢 Anand Rathi It
📍 India