Job Description Location: Mumbai
n Department: Customer Service
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n Make Every Customer Feel Valued — And Every Interaction Count
nWe’re looking for a customer-centric skilled who delivers exceptional service while confidently identifying opportunities to support business growth. This role blends empathy, ownership, and problem-solving with a robust commercial mindset — ensuring every interaction creates value for both the customer and the business.
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n About the Role
nYou will be a key point of contact for customers, providing timely, accurate, and personalised support across multiple channels. You’ll take full ownership of customer queries, working collaboratively with internal teams to deliver seamless resolutions. Alongside service excellence, you will respond to inbound enquiries, follow up on opportunities, and convert interest into long-term customer relationships through consultative selling and robust product knowledge.
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n Key Responsibilities
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Deliver outstanding customer support across email, phone, live chat, messaging platforms,



and social median
Take end-to-end ownership of customer queries, ensuring timely and effective resolutionn
Manage bookings, registrations, and enquiries through the online training portal and CRM systemn
Provide administrative support for training programmes, memberships, awards, and eventsn
Process training and examination requests for recognised qualifications (NEBOSH, IOSH, IEMA, etc.)n
Support internal teams with LMS access, purchase orders, student record updates, and certification requestsn
Capture and share Voice of Customer insights to drive service and process improvementsn
Respond promptly to inbound sales enquiries and follow up on leads to maximise conversionn
Identify cross-sell and up-sell opportunities and support customers across training and digital productsn
Maintain accurate customer and sales records in Salesforce CRMn
Manage enquiries through ticket manag

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