Job Description:
Lead a team of CRM Executives and Coordinators to ensure productive, customer-focused service delivery.
Manage the complete customer lifecycle - from booking to possession and post-possession service.
Drive timely collections and monitor outstanding payments, interest calculations, and reconciliations.
Review and approve demand letters, reminders, and customer communication in line with company standards.
Handle escalated customer queries and ensure effective resolution with professionalism.
Oversee execution and registration of Agreements for Sale and other customer documents.
Ensure compliance with RERA requirements and accurate documentation management.
Coordinate cross-functionally with Sales, Legal, Finance, Projects, and Facility Management for seamless operations.
Manager - CRM
Supervise possession and handover processes, ensuring completion of all pre-possession
formalities.
Prepare and present MIS reports and dashboards on collections, documentation, and customer
satisfaction.
Identify process gaps and recommend improvements to enhance customer experience and
efficiency.

📌 Crm Mumbai
🏢 Acme Services Private
📍 Mumbai