Job Description:
Jewelry, watches, high-value electronics, or another high-value-low-bulk retail category strongly preferred -
general apparel/grocery LP experience does not transfer cleanly to per-gram gold reconciliation or diamond
certification fraud, which are jewelry-specific loss vectors.
Background in investigations - ex-law enforcement, ex-defence, or corporate investigations experience is
common in Indian jewelry retail LP hiring and helps with the FIR/law-enforcement liaison part of the role.
Working knowledge of CCTV/VMS systems, EAS/RFID tagging, vault and protected protocols, and POS exception
reporting.
Familiarity with the regulatory patchwork that actually applies (see Section 7) - there is no single "Loss
Prevention Act" in India; SOPs must instead be built against the Private Security Agencies (Regulation) Act 2005,
applicable state Shops & Establishments Act, BIS hallmarking compliance, IT Act provisions on CCTV/data
retention, and standard labour law on employee investigations and termination.
Certification such as LPC (Loss Prevention Certified, US-based) or a local equivalent is a plus, not a prerequisite
- don't screen out robust regional candidates for lacking a Western certification.
3.2 Core responsibilities
Policy & SOP ownership




Author and maintain the Loss Prevention SOP manual: opening/closing procedures, vault access, key control,
CCTV coverage standards, EAS tagging, cash handling, high-value item movement between stores, and customer
bag/parcel checks.
Define minimum security standards for FOFO stores and the audit checklist used to certify compliance; own the
escalation path to franchise owners for non-compliance.
Investigations
Sole central point of contact for every loss-prevention incident across COCO and FOFO stores - shrinkage
variance, till mismatches, suspected internal theft, external theft, robbery/burglary, and vendor fraud.
Conduct or direct investigations; own the incident log and case files; coordinate with police for FIR filing and
evidentiary handover (CCTV footage, POS exception reports).
Coordinate with HR and Legal on disciplinary action and termination for cause arising from LP findings.
Audit & compliance
Run scheduled and surprise store audits (physical security, SOP adherence, stock reconciliation) across COCO
stores directly, and FOFO stores per the franchise audit clause.
Own the monthly stock/shrinkage reconciliation review with Finance; flag variance beyond threshold for
investigation.

📌 Loss Prevention Officer Ex Army Mumbai
🏢 Acme Services Private
📍 Mumbai