Responsibilities
Follow up with tractor buyers and service customers for EMIs, margin money, and outstanding workshop bills.
Contact customers through calls, WhatsApp, and letters for payment reminders.
Coordinate with leads and prospective clients for appointment.
Maintain daily payment follow-up and commitment records.
Update CRM/accounting systems with payment status, customer remarks, and follow-up details.
Coordinate with Accounts to verify customer ledgers and outstanding dues.
Handle billing/payment-related queries professionally while maintaining positive customer relationships.
Requirements
Experience in customer service or related field
Proficiency in CRM software
Robust communication skills
Ability to handle billing/payment-related queries