Job Title: UPS Service Manager(Head)

Department: Service & Operations

Reports To: Regional Service Head / Operations Manager

Job Summary

The UPS Service Manager is responsible for managing the installation, preventive maintenance, breakdown support, and repair of UPS systems. The role includes leading a team of service engineers, ensuring timely customer support, maintaining service quality, achieving service KPIs, and driving customer satisfaction.

Key Responsibilities
Manage the daily operations of the UPS service team.
Plan and monitor preventive maintenance schedules.
Ensure timely resolution of customer complaints and service requests.
Supervise UPS installation, commissioning, troubleshooting, and repairs.
Monitor service engineers' performance and provide technical guidance.
Ensure compliance with safety standards and company policies.
Maintain service reports, AMC records, and customer documentation.
Coordinate with the sales team for AMC renewals and service opportunities.
Manage spare parts inventory and ensure availability of critical components.
Conduct customer visits to maintain robust relationships and improve service quality.
Prepare weekly and monthly service performance reports.

Required Skills
Robust knowledge of UPS systems, batteries, inverters,



and power electronics.
Team management and leadership skills.
Excellent troubleshooting and problem-solving abilities.
Customer relationship management skills.
Good communication and interpersonal skills.
Planning, scheduling, and time management.
Knowledge of preventive and corrective maintenance.
Ability to analyze service performance and prepare MIS reports.
Proficiency in MS Excel, Word, and service management software/ERP.
Decision-making and conflict resolution skills.

Qualifications
Education: Diploma / B.E. / B.Tech in Electrical & Electronics Engineering (EEE), Electrical Engineering, or Electronics & Communication Engineering (ECE).
Experience: 5–8 years of experience in UPS service, with at least 2 years in a team leadership or managerial role.

Preferred Requirements
Experience in handling AMC (Annual Maintenance Contract) customers.
Knowledge of three-phase UPS systems and battery technologies.
Willingness to travel for customer support and site visits.

Pay: ₹600,000.00 - ₹700,000.00 per year

Advantages:
Provident Fund

Experience:
UPS: 5 years (Required)

Language:
Kanada (Required)

Work Location: In person

📌 Ups Service Head Bengaluru
🏢 ACCUTECH INFOSYSTEMS
📍 Bengaluru