Company Description

Connexpark Infosolutions has been a leading BPO operator since 2021, successfully managing seats worldwide. We provide technology-driven BPO solutions alongside IT services and training, serving clients in the UK, US, and India. With state-of-the-art infrastructure and a global reach, Connexpark Infolutions specializes in industries like finance, insurance, Debt, and Consolidations. Role Description

This is a full time, on-site Vicidial Administrator role located in Kanpur. The Vicidial Administrator will manage the full administration and maintenance of the Vicidial dialer system. Key responsibilities include system setup and configuration, troubleshooting technical issues, ensuring system functionality, and network monitoring. Collaboration with technical teams and providing support to ensure an optimized call center experience are also major aspects of the role.

Qualifications




Proficiency in System Administration for managing and configuring Vicidial systems
Strong Troubleshooting and Technical Support skills for resolving dialer-related and system issues
Experience in Network Administration and managing IT infrastructure efficiently
Solid background in Information Technology and familiarity with VoIP systems
Ability to work collaboratively with technical teams and provide proactive system support
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Experience in contact center operations or similar roles is a plus
Solid problem-solving skills and ability to work under pressure

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Commuter assistance
Paid sick time

Work Location: In person

📌 Dialer Administration Juhi
🏢 Connexpark InfoSolutions
📍 Juhi