Location: Salt Lake, Sector 5, Kolkata
Position: Chat Support Executive
Number of Positions: 1
Experience: Minimum 1 year in Chat Process
Salary: ₹15,000 – ₹18,000 In-Hand
Work Mode: Work From Office
Working Hours: 11:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday Fixed
Job Responsibilities
Handle customer queries and provide support through chat.
Respond to customer concerns promptly and professionally.
Understand customer requirements and provide appropriate solutions.
Maintain accurate records of customer interactions and queries.
Ensure a high level of customer satisfaction.
Escalate unresolved issues to the concerned team when required.
Follow company processes and maintain service quality standards.
Requirements
Minimum 1 year of relevant experience in a Chat Process.
Excellent written and verbal communication skills.
Fluency in English, Hindi and Bengali – all 3 languages are mandatory.
Positive typing speed and accuracy.
Solid customer-handling and problem-solving skills.
Ability to handle multiple customer conversations efficiently.
Valuable interpersonal skills and a customer-focused approach.
Immediate joiners preferred.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
📌 Chat Support Executive Kolkata
🏢 egrove systems pvt.ltd
📍 Kolkata
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.