We are looking for a Technical Support Executive to provide technical assistance to customers, troubleshoot device and software-related issues, and ensure quick and effective resolution of customer queries.
Key Responsibilities
Provide technical support through calls, WhatsApp, email and other channels.
Assist customers with installation, activation, configuration and usage of GPS trackers, dashcams and related devices.
Troubleshoot issues related to GPS devices, SIM/network connectivity, mobile apps and web platforms.
Guide customers on using the mobile app and tracking dashboard.
Coordinate with technical, operations and service teams for issue resolution.
Maintain records of customer queries, complaints, replacements and resolutions.
Test and check devices before dispatch and after returns.
Educate customers about product features and basic troubleshooting.
Ensure customer satisfaction through proper follow-up.
Requirements
Graduate/Diploma in Computer Science, IT, Electronics or related field preferred.
1–3 years of experience in technical support, customer support, electronics, GPS/IoT or related fields.
Freshers with valuable technical knowledge can also be considered.
Basic understanding of Android apps, web applications, GPS, SIM/network and electronic devices.
Valuable communication and problem-solving skills.
Comfortable communicating through phone and WhatsApp.
Basic knowledge of MS Office / Google Workspace.
Customer-focused approach and willingness to learn.