We are looking for a smart, presentable, friendly, and customer-focused Sr. Front Office Executive/ Manager/ TLto join our hotel/suites and rooms team.

The Front Office Executive will be the first point of contact for guests and will be responsible for providing a warm, professional welcome while ensuring smooth check-in, check-out, reservations, billing, and day-to-day guest assistance.

Key Responsibilities
Welcome and greet guests in a qualified and friendly manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, bookings, cancellations, and amendments.
Handle telephone calls, WhatsApp enquiries, emails, and online booking enquiries.
Explain room types, rates, facilities, policies, and available services to guests.
Coordinate with Housekeeping and Maintenance regarding room status, cleanliness, maintenance issues, and guest requests.
Maintain accurate guest records and reservation information.
Prepare bills, collect payments, issue receipts, and maintain front-office records.
Handle guest questions, requests, feedback, and complaints professionally and promptly.
Follow up on guest requests to ensure complete satisfaction.
Maintain the reception/front-office area in a clean, organized,



and professional manner.
Maintain daily reports, shift handovers, and other front-office documentation.
Ensure proper handling of guest information and maintain confidentiality.
Promote room upgrades and additional hotel services where appropriate.
Follow hotel SOPs, safety procedures, and service standards.
Support the management team with other front-office and guest-service activities as required.

Candidate Requirements
candidate with a pleasant personality and professional appearance.
Minimum 1–3 years of experience in front office, reception, guest relations, serviced apartments, or a similar hospitality role.
Excellent English communication skills, both verbal and written.
Hindi and/or other Indian languages will be an advantage.
Good computer knowledge and ability to work with MS Office.
Solid customer-service and problem-solving skills.
Ability to remain calm and professional when dealing with guest complaints.
Positive coordination and teamwork skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Paid sick time

Work Location: In person

📌 Sr Front Office Executive Hyderabad (India)
🏢 The One Jubilee Hotel
📍 India