About the Role

The Call Center runs on technology. Every missed call, login issue, CRM error or telephony outage directly impacts patients and business. We're looking for someone who enjoys solving problems quickly, coordinating with multiple vendors, and keeping systems running smoothly. You will be the single point of contact for all technology-related issues within the call center.

What You'll Do
Provide first-line technical support for all call center users, desktops, laptops, printers and IP phones.
Support and troubleshoot CRM, cloud telephony, PRI lines, WhatsApp platforms and call center applications.
Install, configure and maintain Windows desktops, software and user devices.
Manage user accounts, access rights, Active Directory and basic Microsoft 365 administration.
Troubleshoot basic networking issues (LAN, Wi-Fi, TCP/IP, DNS, DHCP).
Perform routine health checks, preventive maintenance and basic Windows server monitoring.
Coordinate with IT vendors, telecom providers and software partners to ensure timely issue resolution.
Maintain IT assets, documentation and issue logs while ensuring maximum system uptime.

KRA Expected Outcome

Call Center Technology Support Rapid resolution of daily technical issues

CRM Support Smooth functioning of CRM for all users





Cloud Telephony Maximum uptime for calling operations

Vendor Coordination Faster issue resolution with external partners

User Management Timely creation and maintenance of user access

Incident Management Proper logging, tracking and closure of issues

Preventive Maintenance Identify recurring issues and reduce repeat incidents

Documentation Maintain SOPs and issue knowledge base

Ideal Experience

We're looking for someone who has worked with one or more of the following:
CRM platforms
Cloud Telephony
PRI Lines / Call Center Telephony Services
WhatsApp Business/API platforms
Basic networking and internet troubleshooting
Windows systems and user administration
Vendor management
Basic understanding of APIs and integrations is a bonus

What We're Looking For
Calm under pressure
Quick problem solver
Takes ownership until the issue is closed
Positive communication skills
Organized and process-oriented
Comfortable working with multiple vendors simultaneously
Understands that every minute of downtime matters

Pay: From ₹30,000.00 per month

Advantages:
Health insurance
Leave encashment
Paid sick time

Application Question(s):
Years of Experience in CRM

Work Location: In person

📌 It Executive Hyderabad
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