Job Summary
The Senior Front Office Executive is responsible for managing the daily front office operations, providing excellent guest service, and ensuring smooth check-in and check-out procedures. The role also involves coordinating with housekeeping and other departments to ensure guest satisfaction and productive room operations.
Key Responsibilities
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, room allocations, and guest requests.
Welcome guests and provide skilled and friendly service.
Handle guest queries, complaints, and requests promptly.
Coordinate with Housekeeping regarding room status, cleanliness, and room readiness.
Handle cash, card payments, billing, and daily front office transactions