We are looking for a skilled and customer-focused Service Engineer to provide installation, maintenance, troubleshooting, repair, and technical support for company products/equipment. The candidate will be responsible for ensuring equipment operates efficiently and resolving customer technical issues within the required time.
Key Responsibilities
Install, commission, and maintain equipment/machinery at customer locations.
Attend customer complaints and provide timely technical support.
Diagnose and troubleshoot electrical, mechanical, and technical issues.
Carry out preventive and breakdown maintenance.
Perform equipment inspection, testing, and repair.
Prepare service reports after completing service visits.
Maintain proper records of service activities, spare parts, and replaced components.
Coordinate with customers to schedule service visits.
Explain equipment operation and basic maintenance procedures to customers.
Identify recurring technical issues and recommend corrective actions.
Coordinate with the production, sales, and technical teams when required.
Ensure service activities are completed according to company quality and safety standards.
Travel to customer locations as required.
Required Qualifications
Diploma / ITI / B.E. / B.Tech in Mechanical, Electrical, Electronics, Mechatronics, or a related field.
1–3 years of experience in service, maintenance, installation, or technical support.
Positive troubleshooting and problem-solving skills.
Basic knowledge of electrical/mechanical systems.
Valuable communication and customer-handling skills.
Ability to read technical drawings/manuals.
Willingness to travel to customer locations.
Basic knowledge of MS Office / Google Sheets / service reporting.