Welcome customers and understand their vehicle requirements.
Handle customer enquiries and provide accurate product information.
Coordinate with Sales Executives and Team Leaders to ensure effective customer handling.
Manage showroom walk-ins and support the customer journey.
Coordinate test drives, quotations, bookings, finance, insurance, and vehicle delivery.
Maintain regular follow-up with prospective and existing customers.
Ensure timely communication regarding booking and delivery status.
Collect and maintain customer information in CRM/DMS systems.
Conduct customer satisfaction calls and obtain feedback.
Handle customer concerns and coordinate with the concerned team for resolution.
Support customer retention and referral activities.
Ensure proper documentation and a smooth delivery experience.
Assist the sales team in improving customer satisfaction and conversion.
Follow company standards and Tata Motors customer experience processes.

Pay: ₹12,000.00 - ₹20,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Experience Officer Cxo Kollam
🏢 Sleeba & Sons Motor
📍 Kollam