Key Responsibilities
Provide L1 (first-level) IT support to end users for hardware, software, network, email, and login issues.
Log, track, and resolve support tickets promptly; escalate to L2/L3 or vendors when needed.
Coordinate with software and hardware vendors for issue resolution, installations, updates, licenses, and warranty/AMC support.
Follow up persistently with vendors and internal teams until issues are fully closed, with no loose ends.
Set up and configure desktops, laptops, printers, and peripherals for recent and existing users.
Support basic network connectivity, Wi-Fi, and access-related issues.
Maintain accurate records of assets, tickets, vendor interactions, and resolutions.
Communicate clearly with users on issue status,



expected timelines, and resolutions.
Assist with routine IT maintenance, backups, and system checks. Use AI tools (e.g.,
ChatGPT, Copilot, and similar assistants) to research solutions, draft communications, and resolve issues faster.

Qualifications
Diploma or Degree in IT, Computer Science, or a related field, or equivalent practical experience.
0 to 2 years of experience in IT support or helpdesk roles; freshers with the right attitude and basics may apply.

Job Type: Full time

Work Location: In person

📌 It Support Trainee / Intern Coimbatore
🏢 Dtech Information technology and outsourcing pvt
📍 Coimbatore