We're looking for a Customer Care Executive Intern who's comfortable picking up the phone and talking to real customers, all day. This isn't a back-office role — you'll be making outbound calls on behalf of the company to confirm orders, resolve delivery issues, and make sure customers actually get their products and have a positive experience along the way.
What You'll Do
Make outbound confirmation calls to customers who've placed Cash on Delivery (COD) orders, to verify intent and reduce fake/cancelled orders
Call customers flagged in NDR (Non-Delivery Report) cases — unreachable numbers, failed delivery attempts — to get deliveries back on track and cut down returns (RTO)
Handle inbound queries about order status, product usage, and general support
Log every call outcome accurately in our calling sheet / CRM tool
Spot patterns in why customers cancel, go unreachable,
or return orders, and flag them to the team
Escalate complex complaints to the right person instead of letting them sit
Collect quick feedback from customers post-delivery when asked to
What You'll Get
Direct exposure to how a D2C brand runs customer operations end to end
A front-row seat to what actually drives returns and cancellations in COD-heavy e-commerce
Certificate + [PPO potential, if applicable — confirm]
A team that fixes things rapid and doesn't take itself too seriously
Pay: ₹6,000.00 - ₹9,000.00 per month
Advantages:
Cell phone reimbursement
Internet reimbursement
Work Location: Hybrid remote in Haridwar, Uttarakhand (Haridwar, Haridwar District)