Qualification: Graduate (Any Stream) / MBA Preferred
Experience: 1–4 years (Collections/Recovery domain)
Location: Varanasi
Employment Type: Full-time
About the Role
We are looking for an experienced Recovery/Collections Executive to manage overdue accounts, handle customer follow-ups, and help minimize the company's NPA (Non-Performing Assets).
Key Responsibilities
Follow up with overdue/defaulter customers for recovery (calls, field visits, notices)
Achieve daily/weekly/monthly collection targets
Negotiate payment plans and close settlements with customers
Coordinate on legal recovery process (SARFAESI, DRT, etc. — if applicable)
Manage field agents/collection agencies (for team lead roles)
Maintain recovery reports and MIS
Ensure compliance with bank/NBFC policies and RBI guidelines
Requirements
Graduate or MBA (preferred)
1–4 years of experience in Recovery/Collections
Bank/NBFC background preferred (Banking, Housing Finance, Microfinance, or Vehicle Loan companies)
Willingness to travel/do field work (if applicable)
Solid negotiation and communication skills
Positive knowledge of the local market/area
Two-wheeler with valid driving license (for field roles)
Preferred Skills
Knowledge of loan recovery processes (Personal Loan, Home Loan, Auto Loan, Credit Card, etc.)
Understanding of legal recovery procedures
Experience with CRM/Collection software
What We Offer
Fixed salary + attractive incentives on recovery targets
Travel allowance (for field roles)
Growth opportunities within the organization