The Public Relations Officer will be responsible for maintaining excellent relationships with patients, attendants, doctors, staff, referral partners, corporate organizations, and the general public. The candidate will help ensure a positive patient experience, handle feedback and grievances, coordinate with hospital departments, and support hospital outreach and promotional activities.

Key Responsibilities
Welcome and assist patients, attendants, and visitors, ensuring a skilled and friendly experience.
Handle patient enquiries, feedback, complaints, and grievances, and coordinate with relevant departments for resolution.
Coordinate with doctors and hospital departments regarding patient requirements, appointments, and service-related concerns.
Build and maintain good relationships with patients, doctors, referral sources, corporate clients, and the local community.
Promote hospital services, specialty departments, health packages, medical camps, and outreach programs.
Develop relationships with referral doctors, clinics, institutions, companies,



and other organizations to support patient referrals.
Maintain patient confidentiality, follow up on concerns, and escalate serious issues to management when required.

Eligibility
Bachelor's degree in any discipline.
Minimum 1 year of relevant experience preferred.
Freshers with valuable communication skills and a positive attitude are also welcome to apply.
Candidates with strong communication and local networking skills may also be considered.

Required Skills
Excellent communication and interpersonal skills.
Strong patient-handling and customer-service skills.
Valuable problem-solving and complaint-handling ability.
Strong coordination and networking skills.
Pleasant personality and professional attitude.
Good presentation and convincing skill.

Pay: ₹9,711.29 - ₹39,911.55 per month

Benefits:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Public Relations Officer Malappuram
🏢 Orchid Medicity
📍 Malappuram