We are looking for a responsible and customer-focused Senior Customer Care Executive with Team Leadership skills to manage customer interactions, resolve complaints, and support the day-to-day performance of the customer care team.

The ideal candidate should have a minimum of 2 years of hands-on experience in customer handling, excellent communication skills, strong problem-solving ability, and the confidence to guide and motivate a team.

Senior Customer Care Executive – Team Leader

Experience: Minimum 2 years in Customer Handling / Customer Service

Job Responsibilities
Handle customer calls, queries, complaints, and follow-ups.
Resolve customer issues professionally and on time.
Lead and support the customer care team.
Monitor team performance and daily activities.
Guide team members in handling difficult customers and escalations.
Coordinate with other departments for issue resolution.




Maintain customer records and prepare basic reports.
Ensure high customer satisfaction and service quality.

Requirements
Minimum 2 years of customer handling experience.
Good communication and interpersonal skills.
Robust problem-solving and customer-handling abilities.
Team leadership and coordination skills.
Positive attitude, patience, and ability to work under pressure.
Basic computer/CRM knowledge preferred.

Experience : 2 to 6 years

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Adaptable schedule
Health insurance
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Senior Customer Relationship Executive Coimbatore (India)
🏢 Root and Soil pvt
📍 India