Handle customer queries related to Airline Reservations, Ticketing, Cancellations, Rebooking, and Changes*.
Make and manage Air Travel Bookings* efficiently.
Assist customers with flight schedules, fares, baggage, and other travel-related information.
Handle Ticket Issuance, Re-Issuance, Refunds, and Itinerary Changes*.
Coordinate with airlines and customers to ensure smooth travel arrangements.
Provide excellent customer service and resolve booking-related issues promptly.
> Candidate Requirements
Prior experience in Airline Ticketing & Reservations / Air Travel Booking is required.
Hands-on experience with Amadeus GDS is mandatory.
Positive knowledge of Airline Fares, Ticketing Procedures, PNRs, Re-Issuance, Cancellations, and Refunds*.
Excellent communication and customer-handling skills.
Ability to work efficiently in a fast-paced travel workplace.
Candidates with experience in Travel Agencies, Airlines, or Corporate Travel* are preferred.
Pay: ₹350,000.00 - ₹450,000.00 per year
Perks:
Health insurance
Life insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Service Agent Ticketing & Reservations Gurugram (India)
🏢 XLNCY Consultant
📍 India
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