Job Description:
We are looking for a Manager – Customer Care to join our healthcare team. The ideal candidate should have excellent communication skills, patient handling experience, and the ability to manage customer care operations effectively.
Key Responsibilities:
Manage and supervise the customer care/front office team
Guide and counsel patients regarding consultation, treatment, and payment-related details
Follow up with patients for appointments, treatment progress, and feedback
Ensure smooth day-to-day customer care and front office operations
Handle patient queries and provide high-quality service
Coordinate with internal departments for seamless patient support
Monitor team performance and ensure service standards are maintained
Eligibility Criteria:
Minimum 4 years of experience as a Receptionist / Front Office Executive in the healthcare industry
Experience in patient handling and customer service preferred
Robust leadership and team management skills
Valuable communication skills in Tamil and English (mandatory)
Basic computer knowledge and reporting skills preferred