Guest Reception & Operations
Greet guests warmly upon arrival and manage the queue efficiently.
Perform express check-ins and check-outs, ensuring all guest details are accurate.
Process payments (Cash, Card, UPI) and maintain a balanced cash drawer.
Coordinate with Housekeeping and Room Service to ensure room readiness.
Manage guest luggage storage and assist with taxi or travel arrangements.
Email & Reservation Operations
Monitor the general front desk email inbox and acknowledge receipt of guest emails within 30 minutes.
Answer incoming reservation calls and convert inquiries into bookings.
Enter walk-in and telephone reservation details accurately into the Property Management System (PMS).
Send standard booking confirmation emails and pro-forma invoices to guests.
Check future reservation lists to assign rooms according to guest preferences (e.g., quiet room, high floor).
Supervision & Guest Experience
Supervise the front desk team during the shift to ensure grooming and service standards are met.
Handle high-priority guest escalations and resolve complaints quickly.
Manage VIP and corporate client arrivals, ensuring personalized amenities are in place.
Conduct shift briefings and handover logs to the incoming team.
Advanced Email & Reservation Management
Manage inventory and rates on Online Travel Agencies (OTAs) like Booking.com, Agoda, and MakeMyTrip to prevent overbookings.
Handle complex email correspondence regarding corporate rates, group bookings, or banqueting queries.
Process reservation modifications, cancellations, and refund requests via email.
Job Types: Full time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Perks:
Food provided
Health insurance
Paid sick time