Job title: Customer Service Executive / Technical Support Executive – International Voice & Chat
Experience: Minimum 1 Year International Customer Service / Technical Support Experience
Process: International – Blended Voice + Chat
Role: Customer Service + Technical Support + Upselling
Key Responsibilities
Handle customer queries through International Voice, Chat, and Text channels.
Provide technical assistance for installation, activation, troubleshooting, and product-related issues.
Resolve customer concerns using approved scripts, processes, and knowledge resources.
Provide information regarding product specifications and compatibility.
Recommend relevant products, services, upgrades, or warranties as part of issue resolution.
Maintain high standards of customer experience, quality, and productivity.
Identify customer needs and provide suitable solutions.
Work effectively in a rapid-paced contact center setting.
Eligibility & Skills
Minimum 1 year of International Customer Service / Technical Support experience.
Excellent English communication skills.
Strong troubleshooting and problem-solving abilities.
Valuable customer-handling and communication skills.
Comfortable handling both Voice & Chat interactions.
Upselling/cross-selling experience will be an advantage.
Willingness to work in rotational shifts.
Apply Now: Candidates with relevant International Voice/Chat and Technical Customer Support experience are encouraged to apply.
Pay: ₹33,000.00 - ₹43,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Education:
Bachelor's (Preferred)
Experience:
International voice process: 1 year (Required)