Key ResponsibilitiesCustomer Interaction
Live Response: Acknowledge and reply to incoming customer chats within target response times.
Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints regarding accounts, billing, or product usage.
Multitasking: Manage 2 to 3 concurrent chat sessions efficiently without sacrificing quality.
Service Excellence: Maintain a polite, empathetic, and skilled tone in all digital interactions.

Operations & Administration
Data Logging: Document detailed summaries of customer interactions and solutions in the CRM system.
Ticket Escalation: Identify complex issues and route them to the appropriate tier-2 support or technical teams.
Product Knowledge: Stay updated on company product changes, policy updates, and promotions.
Feedback Collection: Gather customer feedback and share insights with team leads to improve services.

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:
Life insurance
Provident Fund

Application Question(s):
What is your current ctc ?
What is your expected ctc ?
In how many days can you join us ?

Work Location: In person

📌 Chat Support Executive Gurugram (India)
🏢 GoMechanic
📍 India