Experience - 1 to 2 Years
Provide L1/L2 product and technical support for PPI/Prepaid Wallet applications.
Understand and support key PPI processes such as:
Wallet creation and onboarding
KYC and KYC upgrade
Wallet load / debit transactions
Card issuance and management
Customer and transaction lifecycle
Analyze API requests/responses, application logs and transaction failures to identify issues.
Perform basic SQL queries to validate customer, wallet and transaction data.
Coordinate with development, infrastructure, QA, InfoSec and external vendor teams for issue resolution.
Raise and track incidents, defects and service requests and ensure timely closure.
Support SIT/UAT testing and validate fixes before production deployment.
Coordinate with business/product teams to understand issue and troubleshooting.
Support production releases, deployment validation and post-release monitoring.
Prepare RCA, incident reports and resolution documentation for major issues.
Ensure issues are handled in line with applicable security, compliance and PPI regulatory requirements.
Technical Skills
Basic knowledge of REST APIs,
JSON and API troubleshooting.
Valuable understanding of SQL/MySQL.
Ability to analyze application logs and identify API/transaction failures.
Knowledge of Postman/API testing.
Understanding of application monitoring and incident management tools.
Basic understanding of payment gateway, UPI and card transaction flows.
Domain Knowledge
PPI / Prepaid Wallet
KYC / Full KYC / Minimum KYC
Wallet Load and Debit
Card Issuance and Card Lifecycle
UPI / Payment Gateway
Merchant and customer transaction flows
Transaction reconciliation
Digital payment ecosystem
Basic understanding of RBI/PPI compliance requirements
Required Skills
Solid troubleshooting and analytical skills.
Positive communication and coordination skills.
Ability to work with business, technology and vendor teams.
Ability to understand functional requirements and convert them into actionable technical requirements.
Willingness to work on production support and handle priority incidents.
Ability to independently investigate issues and provide regular status updates.
Work Location: In person
📌 Product And Tech Support Executive Chennai (India)
🏢 Finxecute Solutions Private
📍 India
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