We are looking for a proactive and detail-oriented Social Media Response Manager to handle online engagement, including Direct Messages (DMs), customer interactions, and query resolution across social media platforms. The ideal candidate should have a strong understanding of banking-related activities along with excellent communication skills in Hindi and English.

This role also involves supporting digital marketing initiatives to enhance brand presence and customer engagement.

Key Responsibilities

Social Media Response & Engagement
Manage and respond to comments, Direct Messages (DMs), and customer queries across platforms like Instagram, Facebook, LinkedIn, and X (formerly Twitter)
Handle customer concerns with timely, accurate, and qualified responses
Monitor social media channels for engagement, mentions, and incoming DMs

Customer Experience & Communication
Ensure all communication aligns with brand tone, guidelines, and compliance standards
Coordinate with internal teams for productive query resolution




Track and report recurring customer issues and feedback

Digital Marketing Support
Assist in executing digital marketing campaigns
Support content posting and scheduling
Work with tools like Hootsuite or Buffer
Monitor basic campaign performance using Google Analytics

Requirements
Basic understanding of banking operations and financial processes
Proven experience in social media handling, especially DM management and response workflows
Strong communication skills in English and Hindi (mandatory)
Ability to manage high volumes of customer queries across DMs and public channels
Familiarity with digital marketing concepts and tools

Qualifications
MBA / MCA / B.Tech or any relevant degree

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Social Media Response Manager Pune
🏢 SRV InfoTech
📍 Pune