Job Title: Service Coordinator

Department: Customer Service / After-Sales / Service Operations
Location: Pimpri-Chinchwad, Pune
Reporting To: Service Manager / Operations Head
Company: Nihva Technologies Pvt Ltd

Main Function of the Job

To coordinate and manage all service-related activities, including scheduling service visits, handling customer complaints, ensuring timely resolutions, and supporting the service team for smooth operations.

Key Responsibilities / Scope of Work
Coordinate with customers to schedule service visits, installations, and breakdown support.
Assign service tasks to field technicians or engineers and ensure timely job completion.
Maintain and update service logs, reports, and customer records.
Act as the primary point of contact between customers and the service team.
Track and follow up on open service requests, pending parts, or unresolved issues.
Ensure timely communication and documentation of all service-related updates.
Handle customer complaints and escalate issues when needed to ensure resolution.
Coordinate with the spares, logistics, and purchase team for timely availability of parts.
Prepare and share service performance reports with management.




Support warranty and AMC (Annual Maintenance Contract) service tracking.

Required Qualifications
Diploma / Bachelor’s Degree in Engineering (Mechanical / Electrical preferred) or any relevant field.
Proficient in MS Office, email handling, and service management software.
Valuable communication in English, Hindi, and local language.

Required Experience
2 to 5 years of experience in service coordination, customer support, or technical operations.
Experience in automation, industrial equipment, or machinery servicing is preferred.

Key Skills & Competencies
Strong communication and coordination skills
Ability to multitask and prioritize tasks
Problem-solving and customer-focused mindset
Attention to detail and valuable in documentation/reporting
Team player with a proactive attitude

Job Types: Full time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement
Provident Fund

Experience:
Service Coordinator : 2 years (Required)
Automation Industries : 2 years (Required)

Work Location: In person

📌 Service Coordinator Pimpri Chinchwad (Pimpri-Chinchwad)
🏢 NIHVA Technologies
📍 Pimpri-Chinchwad