Job Title: Front Office Assistant (Receptionist)

Location: Hotel Apollo Grand
Department: Front Office

Job Summary

We are looking for a well-presented and customer-focused Front Office Assistant to manage guest interactions at the reception. This role involves handling check-ins and check-outs, managing reservations, and ensuring a smooth and welcoming experience for all guests.

Key Responsibilities
Greet and welcome guests in a qualified and friendly manner
Handle guest check-ins and check-outs efficiently
Manage reservations, bookings, and inquiries (calls & walk-ins)
Provide information about rooms, services, and facilities
Coordinate with housekeeping and other departments for guest needs
Handle guest requests and resolve basic complaints promptly
Maintain accurate records using the hotel management system
Ensure reception area is clean, organized,



and presentable

Requirements
Prior experience in hotel front office or customer service preferred
Valuable communication skills (English & Hindi; Assamese is a plus)
Well-groomed, confident, and polite personality
Basic computer knowledge (PMS/booking systems preferred) Yashraj Software
Ability to multitask and work in shifts

What We Offer
Competitive salary
Growth opportunities in hospitality
Experiential work environment
Staff meals

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Advantages:
Paid time off

Experience:
Hotel : 1 year (Required)

Language:
English (Required)

Work Location: In person

📌 Front Office Receptionist Guwahati
🏢 Hotel Apollo Grand
📍 Guwahati