Key Responsibilities
Build and maintain robust relationships with clients to ensure high levels of satisfaction.
Handle client inquiries through phone calls, WhatsApp, email, and in-person interactions.
Schedule and coordinate appointments, consultations, and follow-ups.
Conduct regular follow-ups with existing clients regarding treatment plans and wellness programs.
Address client concerns and complaints professionally and ensure timely resolution.
Maintain accurate client records and update CRM systems.
Support client retention and engagement initiatives.
Coordinate with doctors, therapists, nutritionists, and clinic staff to ensure seamless service delivery.
Assist in promoting clinic services, wellness packages, and membership programs.
Meet client satisfaction and retention targets.
Required Qualifications
Bachelor's degree in any discipline.
Freshers with excellent communication skills are welcome to apply.
Experience in customer service, healthcare, wellness, hospitality, or sales is an added advantage.