Online Customer Service Executive – Job Description

Position: Online Customer Service Executive

Responsibilities:
Respond to customer inquiries through phone, WhatsApp, email, and social media.
Provide accurate information about products, services, and orders.
Handle customer complaints professionally and resolve issues promptly.
Process orders, returns, and refunds as per company policies.
Maintain customer records and update information in the system.
Coordinate with sales and warehouse teams to ensure smooth service.
Follow up with customers regarding their queries and feedback.

Requirements:
Valuable communication skills in English, Hindi And Malayalam
Basic computer knowledge and internet skills.
Ability to handle customers politely and professionally.
Strong problem-solving and multitasking abilities.
Previous customer service experience is an advantage.

Salary: As per company standards.

Location: DIECUTS MART

Working Hours: As per company policy.

Job Type: Full time

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Food provided
Paid time off

Work Location: In person

📌 Customer Service Executive Kozhikode Beach
🏢 DIECUTS mart
📍 Kozhikode Beach