Designation: Customer Service Executive

Minimum Experience: 3 years in Freight Forwarding industry

Minimum Qualification: Graduate from recognized university

Key Roles & Responsibilities:

1) Customer Coordination:
Receive and process customer shipment requests.
Understand shipment requirements, timelines, and special instructions.
Provide regular updates on shipment status.
Respond promptly to customer queries and complaints.

2) Shipment Booking & Documentation:
Coordinate with shipping lines, airlines, and overseas agents for booking confirmation.
Check shipping instructions and required documents.
Coordinate invoices, packing lists, shipping bills, Bills of Lading/AWBs, COOs, and other relevant documents.
Track shipments from booking until final delivery.
Monitor vessel/flight schedules, transshipment, arrival, and delivery status.
- Inform customers about delays, rollovers, vessel changes, or other exceptions.

3) Operations Coordination:




Coordinate with the operations team for cargo pickup, transportation, customs clearance, CFS/warehouse movement, stuffing, and delivery.
Ensure activities are completed as per agreed timelines and follow up on pending items.

4) Freight & Cost Coordination:
Verify customer-specific rates before confirming shipments.
Monitor Proof of Delivery (POD) and update customers accordingly.
Escalate critical issues to the concerned department or manager.

5) MIS & Reporting:
Maintain shipment trackers and customer-specific reports.
Prepare daily status reports.

6) Billing & Documentation Support:
Coordinate with the billing/accounts team for timely invoicing.
Verify that agreed charges are correctly captured.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Service Executive Freight Forwarding Mumbai City
🏢 Mandar Clearance & Forwarders
📍 Mumbai