​Key Responsibilities
​Customer Interaction: Manage inbound voice calls, tickets, and live chats from global customers to address billing, account, or technical inquiries.
​Issue Resolution & Troubleshooting: Diagnose problems systematically, apply defined standard operating procedures (SOPs), and escalate complex tickets to Tier-2 support teams.
​Performance Metrics: Consistently meet or exceed operational KPIs, including CSAT (Customer Satisfaction), AHT (Average Handling Time), FCR (First Contact Resolution), and QA scores.
​Documentation & CRM: Maintain accurate, real-time records of customer interactions, feedback, and resolutions in CRM software (Salesforce, Zendesk, Freshdesk).
​Cross-Functional Collaboration: Coordinate with billing, technical, and logistics departments to expedite urgent escalations.

​Requirements & Qualifications
​Age: Below 28 years.




​Education: Any Bachelor’s Degree (B.Com, B.Sc, BBA, BA, B.E./B.Tech, or equivalent).
​Experience: 1–3 years of prior experience in international voice/semi-voice BPO or technical support (candidates with top-tier communication skills considered for lateral entry).
​Language Proficiency: Excellent verbal and written English communication skills with explicit enunciation and active listening.
​Technical Skills: Proficiency in MS Office/Google Workspace, CRM platforms, and rapid typing speed (30+ WPM with 90%+ accuracy).

Pay: ₹25,000.00 - ₹38,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Associate Madurai
🏢 Cp career solution
📍 Madurai