Job Details
Job Title: Lead System Engineer
Position: Lead System Engineer Verba Teams
Experience: 8+ Years
Category: IT Infrastructure
Main location: Bangalore/Chennai
Employment Type: Full Time

Responsibilities
Lead administration, configuration, and optimization of the Verba call recording platform.
Drive upgrades, migrations, and patch deployments with minimal downtime.
Maintain system compliance and support audit/regulatory requirements.
Perform deepdive analysis and RCA for highseverity Verba incidents.
Support Teams call recording integrations and basic voice troubleshooting.
Assist with Direct Routing, call flows, and policy configuration as related to recording.
Coordinate with Teams engineering teams to ensure recording stability.
Handle incident escalations when recording involves Teams endpoints.
Build scripts (PowerShell/Python/Bash) to automate.
Improve reliability and reduce manual effort through automation tools.
Serve as the top escalation point for Verba and related recording issues.




Collaborate closely with L1/L2 teams and provide technical guidance.
Ensure SLAs, change management, and service continuity standards are met.
Document processes, troubleshooting guides, and operational runbooks.

Required Skills and Experience
Robust hands-on expertise with Verba/Verint Call Recording (core requirement).
Solid understanding of VoIP fundamentals: SIP, RTP, RTCP.
Experience supporting Microsoft Teams (basic-intermediate level is sufficient).
Scripting knowledge in PowerShell and/or Python.
Familiarity with SBC settings (Oracle/AudioCodes preferred).
Solid troubleshooting, analytical, and incident-management skills.

Preferred Qualifications
Experience in compliance driven industries (Finance/BFSI).
Certifications related to Verba/Verint, Microsoft Teams, or SBCs.
Exposure to monitoring tools (Splunk, Elastic, Azure Monitor).

Skills
Communication
MS Teams
PowerShell
Session Initiation Protocol
Telephony

📌 Lead System Engineer Verba & Teams Bengaluru
🏢 CGI
📍 Bengaluru