Position: Patient Care Manager (PCM)
Industry: Healthcare / Clinic
Location: Karol Bagh, Delhi
Salary: ₹18,000 – ₹25,000 per month
Working Hours: 10:00 AM – 7:00 PM
Employment Type: Full time

Job Summary

We are looking for a responsible and patient-focused Patient Care Manager (PCM) to manage daily clinic operations, patient coordination, appointments, follow-ups, and overall patient experience.

Key Responsibilities
Handle patient queries and provide proper guidance regarding clinic services.
Manage patient appointments, registrations, and follow-ups.
Coordinate with doctors, front desk, and clinic staff for smooth operations.
Handle patient complaints and resolve issues professionally.
Maintain patient records and daily reports.
Follow up with patients through calls and WhatsApp.
Ensure a smooth and positive patient experience.
Manage patient flow and minimize waiting time.
Coordinate with internal teams for appointments and treatment-related requirements.




Monitor daily clinic activities and ensure SOP compliance.
Maintain proper documentation and MIS reports.
Support the clinic team in achieving service and business targets.

Candidate Requirements
Graduate in any stream; healthcare/hospital administration background preferred.
1–5 years of experience in a clinic, hospital, healthcare, front office, patient care, or customer service role preferred.
Excellent communication and interpersonal skills.
Positive Hindi and basic English communication.
Comfortable with calling, follow-ups, and patient handling.
Basic knowledge of MS Office/Excel.
Good coordination and problem-solving skills.
Presentable, polite, and patient-friendly attitude.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages:
Paid sick time

Work Location: On the road

📌 Patient Care Manager Pcm Karol Bagh
🏢 Atiya Healthcare group
📍 Karol Bagh