1. Quality Strategy & Governance

• Develop and execute the annual Quality Excellence roadmap aligned with business objectives.

• Establish enterprise-wide quality standards, frameworks, policies, and governance mechanisms.

• Lead Quality Management System (QMS) implementation and continuous improvement aligned with ISO 9001.

• Ensure compliance with customer requirements, industry standards, and regulatory obligations.

• Conduct Management Review Meetings (MRMs) and report quality performance to leadership.

• Build and maintain a quality culture across all business units.

Success Metrics

• QMS Compliance Score

• Audit Closure Effectiveness

• Quality Maturity Index

• Customer Quality Rating

2. Delivery Quality Assurance

• Ensure all engineering deliverables meet customer specifications, quality standards, and project requirements.

• Drive First Time Right (FTR) initiatives across all service lines.

• Establish robust quality review frameworks and stage-gate controls.

• Define acceptance criteria, quality checkpoints, and review methodologies.





• Lead quality risk assessments for critical projects.

Success Metrics

• First Time Right %

• Defect Density

• Rework %

• Escaped Defects

• Customer Complaints

3. Process Excellence & Continuous Improvement

• Lead Lean Six Sigma initiatives across departments.

• Facilitate DMAIC projects focused on productivity, cycle time reduction, quality enhancement, and cost optimization.

• Identify process bottlenecks and drive standardization.

• Establish Continuous Improvement (CI) pipelines and Kaizen programs.

• Quantify business advantages from improvement projects.

Success Metrics

• Number of CI Projects Completed

• Productivity Improvement %

• Process Cycle Time Reduction

• Cost Savings Generated

4. Customer Quality & Voice of Customer

• Serve as the primary quality interface for strategic customers.

• Lead customer quality reviews and quality governance meetings.

• Analyse Voice of Customer (VOC)

📌 Quality Manager (Pune)
🏢 Indovance
📍 Pune