AREA(S) OF RESPONSIBILITY

About the Role

We are seeking a hands-on Salesforce Agentforce Senior Developer to design,
build, and deploy AI-powered agents on the Salesforce platform. The ideal
candidate will combine deep expertise in Salesforce core clouds (Sales &
Service), robust custom development skills (Apex, LWC, Integrations), and
emerging experience with Agentforce, Prompt Builder, Einstein Copilot, and Data
Cloud to deliver intelligent, autonomous experiences for our clients.

This role is suited for a developer who wants to be at the forefront of
Salesforce's AI transformation — building agents that automate workflows,
augment human users, and drive measurable business outcomes.

Key Responsibilities

Agentforce & AI Development

Design, build, and deploy custom Agentforce agents using Agent Builder,
including topics, actions, and instructions.
Develop custom Agent Actions using Apex, Flow, and Prompt Templates to extend
agent capabilities.
Build and tune Prompt Templates in Prompt Builder for grounded, context-aware AI
responses.




Implement Einstein Trust Layer controls — data masking, toxicity detection, and
audit logging.
Integrate agents with Data Cloud for grounding, retrieval-augmented generation
(RAG), and unified customer profiles.
Configure and test Atlas Reasoning Engine behavior, agent handoffs, and
escalation paths to human users.
Evaluate agent performance, conduct prompt tuning, and iterate based on user
feedback and analytics.

Sales Cloud & Service Cloud Development

Design and implement solutions on Sales Cloud — Leads, Opportunities,
Forecasting, CPQ basics, Sales Engagement.
Build and customize Service Cloud capabilities — Cases, Omni-Channel, Knowledge,
Entitlements, Milestones, Service Console.
Configure case routing, escalation rules, assignment rules, and SLAs aligned
with business processes.
Implement Service Cloud Voice, Digital Engagement (chat, messaging), and
self-service portals where applicable.

Custom Development

Develop hig

📌 Sr Lead (Noida)
🏢 Birlasoft
📍 Noida