Roles and Responsibilities :
Conduct thorough investigations into customer complaints, incidents, and issues to identify root causes and recommend solutions.
Collaborate with internal teams to resolve complex problems and implement corrective actions.
Develop robust relationships with customers by providing timely updates on investigation progress and ensuring prompt resolution of their concerns.
Analyze data from various sources (e.g., logs, records) to gather evidence for investigations.
Job Requirements :
Fluent English communication skills (written & spoken).
Positive command over the English language for effective documentation and reporting.
Ability to work independently with minimal supervision while maintaining high-quality output.