Roles and Responsibilities
Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and qualified manner.
Provide accurate information about products/services to customers, addressing their needs and preferences.
Identify prospects for upselling/cross-selling relevant financial products/services based on customer requirements.
Maintain records of all interactions with customers using CRM software (SAP) for future reference.
Collaborate with internal teams to resolve complex issues that require escalation.
📌 Hiring For Customer Service Executive/srcse Ballari
🏢 Muthoot FinCorp (MFL)
📍 Ballari
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