Role & responsibilities
Front Desk Management
Greet visitors warmly and professionally.
Maintain a clean, organized, and welcoming reception area.
Communication Handling
Answer, screen, and route phone calls on multi-line systems.
Take accurate messages and manage email correspondence.
Coordinate communication between departments.
Administrative Support
Handle incoming/outgoing mail and packages.
Maintain filing systems and office records.
Assist with basic bookkeeping and invoice processing.
Customer Service
Provide directions and information to visitors.
Address client queries and escalate issues when necessary.
Support internal staff with administrative needs.