Role & responsibilities:
Attend to inbound calls, emails and messages from customers, and respond courteously and promptly.
Receive, verify and enter customer orders into the system accurately, and share order confirmations.
Coordinate closely with the factory teams to confirm raw material availability and flag any shortages that

could affect customer orders.
Plan and coordinate the day's dispatches with the factory and dispatch teams to ensure timely delivery

to customers.
Build and maintain daily customer reports and trackers order status, pending orders, dispatch

schedules and complaints.
Prepare and update key reports for management in an agile manner, sharing accurate, up-to-date

information whenever requested.
Follow up on pending orders and documentation, and keep customers informed of progress.
Handle customer complaints and queries, log them, and escalate to the concerned team for timely

resolution.
Maintain and update customer records, contact details and interaction history in the CRM / register.
Build and maintain positive, long-term relationships with customers through consistent service.

📌 Customer Service Executive Chennai
🏢 AP Management Consultants
📍 Chennai