Reporting to: Team Leader L2 THD

Purpose of the Role:

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description
To provide customer satisfaction on every call
To ensure closure of the ticket within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational Off & rotational Shifts
To resolves product or service problems by clarifying the customer's complaint
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation





Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Education: Diploma/BE in EEE stream

Work Experience
Minimum of 1 - 3 Years of work experience
Experience in customer service or call center background is preferred
Experience in handling technical calls will be preferred
Solid communication skills
Positive interpersonal skills
Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

📌 Customer Service Executive Chennai
🏢 Atria Convergence Technologies (ACT)
📍 Chennai