Training & Development
Conduct induction training programs for newly joined employees.
Prepare and implement monthly and annual training calendars.
Identify training needs through performance reviews, observations, feedback, and discussions with departmental heads.
Conduct classroom training, practical training, role plays, coaching, and on-the-job training.
Develop training modules, presentations, manuals, assessments, and other learning materials.

Sales Training
Train Sales Executives, Relationship Managers, Team Leaders, and other sales employees.
Conduct training on:
Product knowledge and vehicle features
Customer handling and communication
Sales process and dealership SOPs
Lead management and follow-up
Enquiry handling and conversion
Test drive process
Negotiation and objection handling
Booking and delivery process
Upselling and cross-selling
Customer relationship management

Product & Process Training
Conduct regular training on current vehicle models, variants, features, accessories, finance options, and competitor products.
Ensure employees are updated on company policies,



manufacturer guidelines, SOPs, and process changes.
Coordinate with OEM/manufacturer training teams for certification programs and training requirements.

Performance Improvement
Identify individual and team skill gaps.
Provide coaching and mentoring to employees requiring performance improvement.
Conduct post-training assessments to measure training effectiveness.
Monitor employee performance and recommend additional training interventions.

Training MIS & Documentation
Maintain training attendance records and employee training history.
Prepare training reports and MIS for management.
Track training effectiveness and employee improvement.
Maintain certification records and training-related documentation.

Coordination
Work closely with Department Heads, Sales Managers, HR, and dealership management.
Coordinate training schedules across different dealership locations.
Support the organization in building a solid learning and performance-driven culture.

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