About the Role:
We are hiring a Female Technical Support Executive for an IT/Web Solutions and Software Services company. The candidate will be responsible for handling customer queries through voice calls, providing effective support, ensuring customer satisfaction, and identifying upselling/cross-selling opportunities.
Responsibilities:
Handle customer queries and provide technical assistance through voice calls.
Maintain qualified and positive customer interactions.
Follow up with customers to ensure issue resolution and satisfaction.
Identify prospects for upselling and cross-selling relevant products/services.
Achieve assigned customer support and sales targets.
Maintain accurate records of customer interactions and complaints.
Ensure excellent customer experience and service quality.
Requirements:
12 years of experience in Voice Process, BPO, Customer Support or Technical Support.
Upselling/Cross-selling experience is mandatory.
Excellent customer handling and convincing skills.
Fluent in English, Hindi and Bengali.
Solid verbal communication and problem-solving skills.
Ability to handle customers professionally under pressure.
Immediate joiners preferred.
Female candidates only.
Location: Salt Lake Sector V, Kolkata
Shift: 11:00 AM – 7:00 PM
📌 Technical Support Executive Kolkata (India)
🏢 EVKAP
📍 India
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