Customer Service Executive

Location: Andheri East, Mumbai
Experience: 02 Years
Employment Type: Full time
Industry: Insurance / Financial Services

Job Summary

We are looking for a Customer Service Executive to join our team in Andheri East, Mumbai. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle customer queries and complaints professionally.

Key Responsibilities
Handle incoming customer calls in a skilled and courteous manner.
Respond to customer inquiries, queries, and complaints.
Provide accurate information and appropriate assistance to customers.
Ensure customer issues are addressed and escalated when required.
Maintain accurate records of customer interactions and call details in the CRM.




Follow established customer service processes and maintain a high level of service quality.
Qualification & Skills
Graduate in any discipline.
Excellent verbal and written communication skills.
Proficient in English and Hindi.
Good interpersonal and customer-handling skills.
Basic computer knowledge and ability to work on CRM systems.
Positive attitude with a customer-focused approach.

Preferred Candidate Profile
Candidates with 0–2 years of experience in Customer Service, Customer Support, Customer Care, Voice Process, Inbound Calling, or Client Servicing.
Fresh graduates with positive communication skills may also be considered.
Candidates who can comfortably commute to Andheri East, Mumbai are preferred.

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