Key Responsibilities:
Patching & Maintenance:
• Plan and execute scheduled patching activities for network devices during approved maintenance windows.
• Apply firmware, operating system, and security patches to routers, switches, firewalls, load balancers, and wireless controllers.
• Ensure proper sequencing and version control of applied updates to prevent configuration drift.
Pre- & Post-Patch Validation:
• Perform pre-patch assessments and backup configurations to ensure rollback readiness.
• Conduct post-patch health checks to verify system stability, connectivity, and service continuity.
• Document patch outcomes, deviations, and lessons learned for continuous improvement.
Coordination & Change Management:
• Collaborate with IT Operations, Security,
and Application teams to minimize downtime and user impact.
• Adhere to established Change Advisory Board (CAB) and ITIL-based change management procedures.
• Ensure all patch activities are properly logged, tracked, and closed in the change management system.
Troubleshooting & Rollback:
• Analyze and resolve patch-related issues in a timely manner.
• Initiate rollback or remediation plans when patches cause instability or service degradation.
• Provide detailed incident and RCA (Root Cause Analysis) reports as required. If required Coordinate with service providers, vendors.