Role & Responsibilities
Install, configure, and support Citrix applications and environments.
Manage Active Directory users, computers, and Group Policies (GPOs).
Handle and resolve ServiceNow tickets within defined SLAs.
Provide Level 2 field support for IT incidents and service requests.
Troubleshoot network devices, including Firewalls, Switches, Access Points, and Ports.
Monitor and support WAN circuits and File Servers.
Perform server patching, auditing, and compliance activities.
Install, configure, and maintain end-user hardware and software.
Coordinate with vendors for hardware, software, and network issues.
Analyze incident trends and recommend preventive actions.
Ensure timely documentation of incidents, resolutions, and user details.
Perform preventive maintenance and ensure system reliability.

Preferred Candidate Profile




24 years of hands-on experience in Citrix support and Active Directory administration.
Robust knowledge of Active Directory user/client management and GPOs.
Basic to intermediate understanding of Cisco networking (Firewalls, Switches, Access Points).
Experience in ServiceNow ticket handling and ITSM processes.
Exposure to Windows Server, WAN, and File Server support.
Experience in L2 IT support / field support roles.
Understanding of patch management, antivirus, and security compliance.
Valuable communication skills and ability to work with business stakeholders.
Relevant Citrix or Microsoft certifications are an added advantage.

📌 2+ Yrs Citrix + Active Directorysupport Longterm Contract Chennai
🏢 Cloudxtreme
📍 Chennai