Role & Responsibilities
Handle inbound and outbound customer calls related to telecom services.
Provide accurate information and resolve customer queries efficiently.
Maintain professionalism and empathy during all interactions.
Document customer interactions and update call logs in the system.
Escalate unresolved issues to higher support levels when required.
Meet daily/weekly call quality and productivity targets.
Ensure adherence to process guidelines and company policies.

Preferred Candidate Profile
Education: B.Sc / BBA / B.Com / BCA
(Strictly No BE / B.Tech candidates)
Experience: Freshers only (No prior work experience).
Skills Required:
Excellent verbal and written communication in English.
Positive logical reasoning and problem-solving ability.
Willingness to work in rotational shifts (including night shifts).
Positive attitude and positive interpersonal skills.
Location: Bengaluru or open to relocate.
Facilities: Pickup and Drop available.

📌 Telecom Voice Process Mphasis Freshers Only Hyderabad
🏢 Cloudxtreme
📍 Hyderabad