Role & responsibilities
Lead pan-India technical service and support operations for inverters, UPS, batteries and solar products.
Provide technical training and support to service engineers and sales teams.
Conduct product testing, troubleshooting, burn-in/DOA analysis and technical evaluations.
Conduct on-site testing of new products and share reports/feedback with R&D;/NPD teams.
Identify recurring product/service issues and drive corrective solutions.
Oversee customer complaints, service escalations and resolution within defined timelines.
Coordinate with R&D;, Quality, Sales and Production teams for product improvement.
Support current product launches through technical validation and field feedback.
Assess technical competency and support recruitment/training of service engineers.
Prepare service performance, product quality and technical reports for management.

Preferred Profile:
Diploma/Degree in Electronics/Electrical Engineering.
Robust experience in Battery, Inverter, UPS and/or Solar industry.
Hands-on expertise in service, technical support, product testing and troubleshooting.
Solid team management, customer handling and cross-functional coordination skills.

📌 Manager Technical Service Kolkata
🏢 VSL Ventures
📍 Kolkata