Role & Responsibilities
Manage and allocate responsibilities among team members and ensure explicit accountability.
Monitor SLA adherence for all processes handled by the team.
Ensure timely and accurate delivery of reports to clients as per agreed schedules.
Review and verify reports prepared by Associates.
Handle investor grievances and ensure appropriate reporting.
Coordinate with the depository for client-specific reports and requirements.
Manage regular client interactions related to corporate action proceedings.
Ensure accuracy of reports shared with the depository.
Act as a key coordination point between clients and the depository.