Location: South Region

Key Responsibilities
Sales & Revenue Generation
P&L; Ownership: Manage the complete P&L; for the zone with accountability for revenue, profitability, and contribution margins.
Strategic Sales Planning: Develop and execute annual and quarterly sales strategies aligned with corporate objectives; set targets and quotas for regional teams.
Key Account Management: Oversee and personally manage high-value clients, strategic accounts, and large deals to strengthen long-term business partnerships.
Service & Support Excellence
Operational Standards: Establish and monitor high standards for service delivery and customer support, ensuring achievement of SLAs and quality benchmarks.
Customer Experience (CX): Drive initiatives to improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS) through feedback-driven service enhancements.
Escalation Management: Serve as the final escalation point for critical service or support issues, ensuring timely and effective resolutions.
Lead Generation & Market Development
Demand Generation: Lead and integrate Lead Generation activities in collaboration with the Marketing team to ensure a robust,



qualified pipeline for the sales team.
Market Intelligence: Continuously track market dynamics, competitor strategies, and economic trends to identify current opportunities, emerging segments, and regional expansion areas.
Leadership, Governance & Compliance
Cross-Functional Leadership: Build, mentor, and inspire high-performing Sales, Service, and Support teams; foster a culture of collaboration, accountability, and high productivity.
Budget Management: Manage regional OPEX and CAPEX to drive cost efficiency while maximizing profitability.
Compliance: Ensure adherence to organizational policies, statutory regulations, and ethical standards across all zonal operations.

Skills:

• Strong strategic planning and execution capabilities

• Excellent leadership and team development skills

• Solid financial and business acumen

• Experience managing the complete customer lifecyclefrom Lead Generation to Post-Sales Support

• Exceptional stakeholder management and negotiation abilities

📌 Zonal Head / Regional Head Chennai
🏢 Fyndbridge Consulting Services
📍 Chennai